SCOOP WE DOO – TERMS OF SERVICE

Effective Date: May 29, 2025

1. SERVICE AGREEMENT

These Terms of Service (“Terms”) govern the pet waste removal services (“Services”) provided by Scoop We Doo (“Company,” “we,” “us,” or “our”) to you (“Client,” “Customer,” or “you”). By accepting our Services, you agree to be bound by these Terms.

2. SERVICES PROVIDED

2.1 Service Description

  • Pet waste removal from designated outdoor areas including yards, patios, and common areas
  • Double-bagging and proper disposal of collected waste
  • Basic yard deodorizing
  • Gate security photo confirmation after each visit

2.2 Service Areas We provide services in Aledo, Texas and surrounding areas within our established service zones.

3. SATISFACTION GUARANTEE

3.1 24-Hour Guarantee We guarantee your complete satisfaction with our Services. If you are not 100% satisfied with any service visit, you must contact us within 24 hours of the completed service. We will return to re-clean your property at no additional charge.

3.2 Guarantee Limitations

  • Guarantee only applies when proper notice is given within 24 hours
  • Issues must be reported via phone or email with specific details

4. PRICING & PAYMENT TERMS

4.1 Pricing Policy

  • Pricing is based on the property information you provide and payment is collected upfront. After the first yard inspection, any necessary pricing adjustments will be applied to your next month’s billing.
  • If the yard is larger or more complex than described: We will communicate any additional charges before continuing service and collect the difference on the next month’s bill.
  • If the yard is smaller or less complex than described. Any overpayment will be credited to your next month’s bill or refunded if you cancel. 
  • Pricing is based on a 52-week calendar averaged over 12 months – for months with 5 service weeks instead of 4, you will not be charged extra as this is built into monthly pricing,

4.2 Initial Service & Billing

  • Upon subscription, you pay immediately for a prorated amount covering service from your start date through the end of the current month.
  • Monthly service thereafter is billed on the 1st of each month for the upcoming month.
  • All payments are non-refundable regardless of cancellation timing – this covers administrative setup costs and service commitment.
  • Billing occurs prior to receiving services each month.
  • Payments for initial or one-time cleanups are due upfront before service.
  • If you move forward with monthly service after an initial cleanup, you will be billed for the remainder of the month on your second cleanup.

4.3 Payment Methods & Processing

  • Payment via credit card, bank account, or cash accepted.
  • Automatic payment: Credit card or bank account payments are processed automatically.
  • Cash payment: Must be collected upfront before services begin and can be left in a secure location (under mat, etc.) as arranged.
  • If automatic payment fails, service will be skipped until payment is received.
  • Once payment is received, our Double Duty Promise applies – we will perform double duty on your next scheduled visit to catch up on the missed cleaning.
  • You will be charged for the full monthly service regardless of missed visits due to payment failure.
  • Late payment fee of $10 will be added to accounts past due after the 5th of the month.
  • Cash customers: Must ensure payment is available before each billing cycle or service will be suspended.

4.4 Service Pauses & Restarts

  • Clients who pause services for any reason may be subject to initial cleaning fees before being added back to monthly service, depending on the length of pause and yard conditions.

4.5 Promotional Offers

  • Scoop We Doo may offer limited-time promotional discounts or incentives.
  • Promotional offers are subject to terms and conditions specific to each promotion.
  • Promotions may include but are not limited to: free first cleanings, percentage discounts, or service upgrades.
  • Customers who sign up using promotional codes agree that any payments made are completely non-refundable, regardless of cancellation timing.
  • We reserve the right to modify, suspend, or terminate any promotional offer at any time without notice.
  • Promotional pricing or benefits apply only to new customers unless otherwise specified.
  • Promotional offers cannot be combined with other discounts or applied retroactively.
  • Initial Cleaning Fee Waiver: The initial cleaning fee waiver is offered to customers who sign up for recurring service and commit to maintaining their service for a minimum of 12 weeks. If service is cancelled or paused prior to completing 12 weeks of service, the initial cleaning fee will be charged to the card on file. 

5. PROPERTY ACCESS & SAFETY

5.1 Yard Access Policy

  • Client is responsible for providing clear, safe access to service areas.
  • Gates must be unlocked or gate codes/keys provided to avoid access issues.
  • If we cannot access your property, you will still be charged for the visit.
  • Double Duty Promise: If we miss a visit due to access issues, we will perform double duty the following week at no extra charge.
  • Our technician will knock on the door and attempt to call you before skipping your yard.
  • You will be notified via the customer portal when access cannot be gained.

5.2 Aggressive Animals Policy

  • We love working with dogs and have no issue working with friendly pets in the yard.
  • If your dog is aggressive or prevents us from safely cleaning the yard, we will attempt to contact you by knocking, calling, and updating your portal.
  • Aggressive animals must be secured indoors during service visits.
  • If we cannot complete service due to a dangerous dog, you will still be charged for the visit but we will perform double duty the following week.
  • Any animal bite incidents will result in immediate removal from service and medical costs will be the client’s responsibility.
  • Client must maintain current vaccination records for all pets and provide them upon request.

6. WEATHER & SERVICE CONDITIONS

6.1 Weather Policy

  • Scoop We Doo operates 12 months a year and will always show up when weather conditions are safe.
  • Services continue in normal rain, cold, and heat conditions regardless of unfavorable weather.
  • Service may be suspended during unsafe conditions including:
    • Severe thunderstorms with lightning
    • High winds (over 40 mph)
    • Ice storms or dangerous conditions
  • Weather Double Duty Promise: If we cannot provide service for one week due to unsafe conditions, we will perform double duty the following week for no additional charge. You will still be charged for the full month.

6.2 Yard Conditions

  • Grass should be maintained at reasonable height for waste visibility.
  • Excessive leaves, debris, or overgrown areas may limit service effectiveness.
  • During fall months, yards should be maintained without large amounts of leaves (known as “poop camouflage season”).
  • We can only pick up waste that we can see.
  • Client is responsible for maintaining accessible yard conditions.

7. HOLIDAYS & SCHEDULE

7.1 Holiday Schedule We do not provide services on the following holidays:

  • New Year’s Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Thanksgiving Day
  • Christmas Day

If your regular service day falls on a holiday, we will reschedule within the same week if availability allows, otherwise double duty will be performed the following week at no additional charge. You will still be charged for the full month.

8. SERVICE MODIFICATIONS & CANCELLATION

8.1 Service Changes

  • Service frequency changes require 48-hour notice.
  • Temporary service holds available – restart fees may apply when resuming based on length of hold and yard conditions.
  • Service modifications may result in price adjustments.

8.2 Cancellation Policy

  • No long-term contracts required – cancel anytime for any reason with 48-hour notice
  • Clients can cancel by calling or updating subscription through the customer portal
  • Mid-month cancellations: Refunds will be provided for services that have not yet occurred, processed to your payment method on file
  • Initial prorated payment is non-refundable regardless of cancellation timing.
  • Clients who pause services for seasonal breaks may be subject to initial cleanup fees when returning to monthly subscription, based on the length of pause and current yard conditions.
  • See Section 4.5 for promotional offer cancellation terms.

9. LIABILITY & LIMITATIONS

9.1 Service Limitations

  • We are not responsible for property damage caused by pets.
  • We guarantee removal of all visible waste during each visit. We are not responsible for waste that cannot be seen due to overgrown areas, leaves, or other obstructions, subject to our Clean Yard Guarantee for customer satisfaction.
  • We are not responsible for existing lawn damage or brown spots.
  • Services are limited to waste removal only.

9.2 Liability Limits

  • Our liability is limited to the cost of the specific service visit in question.
  • We maintain general liability insurance for our operations.
  • We are not responsible for damage caused by factors beyond our control.
  • Client assumes responsibility for pet behavior and property access safety.

10. COMMUNICATION & NOTIFICATIONS

10.1 Service Notifications

  • Text notification sent upon service completion.
  • Gate security photo provided after each visit.
  • Any concerns or observations will be communicated promptly.

10.2 Contact Information

  • Client must maintain current contact information.
  • Service issues must be reported within 24 hours.
  • Emergency contact preferred for access issues.

11. HEALTH & SANITATION

11.1 Equipment Sanitization

  • All equipment is sanitized between properties with kennel-grade disinfectant.
  • Team members follow strict hygiene protocols.
  • Waste is properly disposed of in accordance with local regulations.

12. MODIFICATIONS TO TERMS

12.1 Term Changes

  • These Terms of Service may be modified with 30 days written notice.
  • Continued use of Services constitutes acceptance of modified Terms of Service.
  • Material changes to pricing require separate notification.

13. DISPUTE RESOLUTION

13.1 Resolution Process

  • All disputes should first be addressed through direct communication.
  • Good faith effort to resolve issues will be made within 48 hours.
  • Unresolved disputes may be subject to mediation.

14. FORCE MAJEURE

We are not liable for delays or failure to perform Services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government regulations, or other unforeseeable events.

15. ENTIRE AGREEMENT

These Terms constitute the entire agreement between Scoop We Doo and the Client regarding our Services.

Contact Information:

  • Phone: (817) 629-0203
  • Email: info@scoopwedoo.com
  • Service Area: Aledo, TX and surrounding areas

By accepting our Services, you acknowledge that you have read, understood, and agree to these Terms of Service.

Last Updated: May 29, 2025

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